Service Manager for Collaboration Tools (m/f/d)

Discover your exciting role

We are looking for a proactive and dynamic individual to join our team as a Service Manager for Collaboration Tools (m/f/d).  As the Service Manager for Collaboration Tools, you will be responsible for owning, implementing, and managing solutions that drive continuous improvement in the collaborations domain. You will leverage your technical expertise to optimize, automate, and govern solution adoption, ensuring maximum business returns while maintaining compliance with relevant policies and regulations. 

 

Explore your tasks and responsibilities

• Represent the technical delivery of one or more collaboration tools services e.g.  DocuSign, SharePoint, Jira, Webshop, Website, MS Power Platform,  Emplify  across the organization.
• Designate technical architects and backups to ensure continuity of service.
• Ensure that any changes to collaboration tool services follow the current change management work practice.
• Ensure that the service entry in the Collaboration Tools Service Portfolio/Catalog is accurate and maintained.
• Ensure that performance meets the requirements of SLAs and OLAs.
• Manage vendor relations related to collaboration tool services.

Show your expertise

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering or related field
• Proven experience with Service management of applications in collaboration tools services e.g.  DocuSign, SharePoint, Jira, Webshop, Website, MS Power Platform,  Emplify, SharePoint
• Proficiency in collaboration and content management, with a focus on  collaboration tools services and SharePoint solutions (i.e., document management, team sites, intranet portals, enterprise search).
• Experience of standard IT Operations frameworks such as ITIL 
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organisation
• Proficiency in English, German language skills preferred

What we offer you

Your start at Exyte: Take part in a two-day onboarding event with new colleagues
Attractive location: Our location in Stuttgart features spacious workstations with height-adjustable desks
Buddy-System: Several weeks of close familiarisation with your colleagues in the team
Work-life balance: There is always the possibility of switching to mobile working
Catering: Free coffee specialities as well as water dispensers are accessible on every floor
Keep fit: Exyte subsidises your fitness contract through Qualitrain at over 5,000 locations in Germany