Service Manager Digital Workplace (m/f/d)

Discover your exciting role

We are looking for a highly motivated and experienced Service Manager Digital Workplace (m/f/d) to join our great team. The Service Manager will be responsible for ensuring the smooth operation, enhancement and continuous improvement of Digital Workplace solutions and services, enabling our organisation to effectively use technology to achieve its business objectives. If you are passionate about translating business needs into IT solutions and excel at analysing SLAs, KPIs and ServiceNow metrics, this opportunity is for you. Join the Windows12+ journey and push your limits with us!

Explore your tasks and responsibilities

• Lead the planning, design, implementation and maintenance of digital workplace services and solutions
• Define and maintain Service Level Agreements (SLAs), Operational Level Agreements (OLAs) and Key Performance Indicators (KPIs) for Digital Workplace services
• Develop and implement incident management, problem management, change management and service request management processes and procedures for Digital Workplace services
• Collaborate with cross-functional teams, including IT infrastructure, applications, security, and business units, to ensure alignment of digital workplace services with organisational goals and objectives
• Manage vendor and service provider relationships, including contract negotiation, performance evaluation and escalation management
• Develop and deliver training programmes and materials to promote user adoption and proficiency with digital workplace tools and technologies
• Prepare and present reports, metrics and analysis to stakeholders to demonstrate the effectiveness and value of Digital Workplace services
• Represent the technical delivery of Digital Workplace services across the organisation

Show your expertise

• Master's degree in Information Technology, Computer Science or related field
• Proven experience in IT Service Management with a focus on Windows 10, digital workplace services and solutions
• Strong technical knowledge of digital workplace technologies, including but not limited to collaboration platforms, productivity tools, mobility solutions, and endpoint management
• Experience managing and supporting Microsoft Office 365, Azure Active Directory, SharePoint, Teams and other cloud-based services
• Excellent leadership, communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels of the organisation
• Solid understanding of the ITIL framework and IT Service Management best practices
• Strong analytical and problem solving skills with a proactive and strategic approach to identifying and resolving issues
• Experience of vendor management, contract negotiation and performance evaluation.
• Ability to adapt to change and embrace innovation, with a continuous improvement mindset
• Proficiency in English, German language skills preferred

What we offer you

Your start at Exyte: Take part in a two-day onboarding event with new colleagues
Attractive location: Our location in Stuttgart features spacious workstations with height-adjustable desks
Buddy-System: Several weeks of close familiarisation with your colleagues in the team
Work-life balance: There is always the possibility of switching to mobile working
Catering: Free coffee specialities as well as water dispensers are accessible on every floor
Keep fit: Exyte subsidises your fitness contract through Qualitrain at over 5,000 locations in Germany