Senior Service Manager for Business Applications (m/f/d)

Discover your exciting role

We are looking for a highly motivated and experienced Senior Service Manager - Business Applications (m/f/d) to join our great team. As the Senior Service Manager - Business Applications, you will be responsible for overseeing and managing the delivery of essential business application technologies such as DocuSign, SharePoint, Jira, Webshop platforms, Websites, and MS Power BI.

Explore your tasks and responsibilities

• Provide leadership and guidance to a team of Service Managers and specialists in various Business Applications domains such as DocuSign, SharePoint, Jira, Webshop platforms, Websites, and MS Power BI.etc.
• Develop and execute the strategic roadmap for business application service delivery, ensuring alignment with business objectives and priorities
• Ensure effective delivery of services, including adherence to SLAs, quality standards, and service level agreements
• Monitor service performance and key performance indicators, proactively identify areas for improvement and implement corrective actions
• Continuously evaluate service delivery processes and practices to ensure alignment with industry standards and best practice
• Collaborate with internal and external stakeholders to understand their needs, priorities, and challenges related to Business Applications services

Show your expertise

• Bachelor's or Master's degree in Computer Science, Information Technology ,Business Administration or related field 
• Proven experience in leading and managing service delivery teams within Business Applications domains
• Knowledge of industry standards and best practices in business applications service delivery, with a focus on continuous improvement and innovation
• Experience in implementing and supporting non-SAP applications and technologies
• Strong understanding of ITIL framework and processes
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization
• Proficiency in English, German language skills preferred

What we offer you

Your start at Exyte: Take part in a two-day onboarding event with new colleagues
Attractive location: Our location in Stuttgart features spacious workstations with height-adjustable desks
Buddy-System: Several weeks of close familiarisation with your colleagues in the team
Work-life balance: There is always the possibility of switching to mobile working
Catering: Free coffee specialities as well as water dispensers are accessible on every floor
Keep fit: Exyte subsidises your fitness contract through Qualitrain at over 5,000 locations in Germany