Expert IT Site Management

Discover your exciting role

The Site Manager US works as an IT quality manager for the construction- and office - sites in his/her region. The job holder is responsible for planning, coordination and tracking the delivery for all necessary IT equipment and fulfilment of services for a site. The role is responsible for managing the IT service delivery on site in time and quality needed in the build of the IT setup as well as during the operations. The role is part of Infrastructure.

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Exyte Group.

Explore your tasks and responsibilities

• Planning, forecasting and coordination of site setup infrastructure, changes, moves and decommissioning. 
• Managing the quality of IT services provided for sites
• Manage the relationship and ensure communication between the site responsible from business and the Corporate IT
• Supporting continues improvement of the service delivery and operational support for construction sites
• Gather requirements on the IT technical setup of the site
• Support IT Business Partner in consulting businesses with regards to documentation of business requirements for an IT-Demand 
• Part of the global IT Demand Management process: ensuring that all requirements of the site are either assigned to the corporate IT delivery via a demand or as service requests
• Forecasting and planning of the installation with respect to lead times and resource planning
• Implementation of IT services and solutions based on agreed corporate IT standards
• Coordination of the installation and tracking of the progress
• Manage the overall quality of the setup and coordinate solution of any issues
• Regular communication to both, the business and the IT delivery units / products – including external parties
• Act as the interface between the site in the region and IT
• Manage complaints and escalations from the sites
• Keeping informed about the current service delivery quality for the sites, based on feedback by the sites or KPI reports by the service delivery

Show your expertise

• 3+ years relevant experience as an Account Manager or Project Manager in an international and fast changing, change driven environments, involving experience in dealing with senior levels
• University degree in computer science, information-technology, engineering, (e .g. Bachelor) or equivalent is required
• Experience with standard IT Operations frameworks (e.g., ITIL)
• Very good understanding of Corporate IT Demand Management process and Corporate IT Service Delivery
• Problem analysis & Resolving Skills
• Very good Communication Skills towards business and IT
• Experienced in Matrix organizations 
• Intercultural competencies with strong experience in international collaboration
• Willingness to travel (required for site support, up to an average of 80%)
• Broad knowledge about current IT infrastructure solutions from Network to Cloud to Client and Microsoft M365 required.
• Proven track record of IT management of larger sites (500users+) embedded in an enterprise grade company
• Travel 50% throughout the region and globally 

Non-Solicitation:  We are not currently accepting third-party agency candidates for this position. Any agency candidate submitted to any employee of Exyte may be contacted by Exyte without obligation to the third party agency.